We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
Which credit cards do you accept?
We accept MasterCard, Visa, Discover and American Express cards.
Is there a delivery charge?
There are no pickup or delivery fees.
Is there a minimum charge?
There is a minimum charge of $35.00 per pickup.
I missed my pickup day. Is there a missed pickup fee?
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.
Is there any contract or long-term commitment?
None whatsoever. You can cancel or suspend your account at any time.
How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
What’s in the Welcome kit?
The Welcome Kit consists of one blue laundry bag, one green dry cleaning bag (if applicable) and one white mesh “special attention” bag and a welcome card.
When is the latest I could schedule a pickup?
We prefer you schedule your pickup by 4:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Is there any way that Laundry Butler For You could remind me to leave my laundry out for pickup?
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups.
I forgot to leave my laundry out on pickup day. What should I do?
Absolutely. Many of our customers have Laundry Butler For Youlaundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
It‘s raining outside and I’m afraid my clean laundry will get wet. What should I do?
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
If there is a severe weather and the roads are unsafe will my laundry be returned on time?
However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
What is the turnaround-time?
You can expect your laundry to be returned less than 24 hours after we pick it up.
Where is the laundry left for pickup/drop-off?
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
Can I put my pickups on hold while I’m on vacation or out of town?
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Can I get texts as well as, or instead of, emails?
Absolutely. Just log into your account and adjust your notification settings.
What happens if I have special instructions one week?
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
Will my clothes be washed or dried with othe customer’s clothes?
No. We wash and dry our customers’ laundry individually in separate machines.
Can my roommate and I share an account?
Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.
What is the blue bag for?
The blue bag is for everyday laundry.
Does Laundry Butler For You wash, dry, and fold bedding?
Yes, we do!
I’m really particular about how I like my laundry done. Can I make special requests?
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Does Laundry Butler For You provide Ozone washing?
Yes! Laundry Butler For You is pleased to provide our customers with the ability to select an ozone-infused wash for your laundry. Ozone washing benefits you with every wash! It eliminates bacteria, kills mildew & mold, removes odors, extends fabric life, leaves your laundry smelling fresher & feeling softer, and sanitizes your laundry. Click here to learn more.
Do you treat stains?
Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
What happens if you lose/damage some garments?
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
Does Laundry Butler For You do tailoring?
We do not.
Laundry Butler For You is Greater Los Angeles’ premier provider of personalized laundry pickup and delivery service.